Greenworms Customer Support
Find help for Greenworms games, accounts, purchases, and technical issues.
Account & Login
Issues with signing in, password reset, or account recovery.
How do I recover my password?
You can recover your password by selecting 'Forgot Password' at the login screen.
Can I change my username?
Currently, the system does not support changing your username after creation to ensure security.
My account is banned, what should I do?
Accounts can be suspended for violating the terms of service. Please contact support via the form below.
Billing & Payments
Questions about refunds, payment methods, or transaction history.
I paid but didn't receive my items?
Sometimes transactions are delayed by Google Play/App Store servers. Please wait up to 24 hours.
How do I request a refund?
We only support refunds for transactions where the items have not been used/spent in-game.
What payment methods are supported?
The game currently supports all payment methods available on your device's app store.
Game Support
Technical issues, bug reports, or gameplay questions.
How do I restart my progress?
You cannot directly reset progress on your current account. You need to log in with a new account.
The current event is bugged, I can't claim rewards?
We are aware of some event issues. The tech team is working on it, and compensation will be sent via Mail.
How do I add friends?
You can add friends using their unique Player ID.
Technical Issues
Installation problems, crashes, or performance troubleshooting.
The game crashes constantly?
This is often due to insufficient free RAM or an outdated OS version.
I can't download the latest update?
This usually happens when your device storage is full or the app store cache is corrupted.
The game is lagging, ping is too high?
High ping is usually caused by an unstable network connection.